User Data Deletion

How to request deletion

Log in to your Asatly account and open Settings. In the Data deletion section, use the red Delete account and data button. To prevent mistakes, Asatly asks for an acknowledgement checkbox and an exact confirmation phrase before recording the request.

Active agreements

Clients cannot request deletion while active agreements are still open. Merchant workspaces also cannot request deletion while client agreements are active. This protects schedules, receipt history, remaining balances, client notes, and merchant review records until the agreement is resolved.

What we delete

After review, we delete or anonymize account profile data, social login links, uploaded test files where deletion is allowed, and non-required testing records.

What may be retained

If an account has used Asatly, the deletion request may require a waiting period before processing. Some records may be retained when needed for security, fraud prevention, audit integrity, dispute review, legal obligations, merchant-client agreement history, or Asatly Score continuity. Where practical, retained records are minimized, anonymized, or stored as hashed identifiers rather than raw personal data.

Social login

If you used Facebook, Google, or LinkedIn login, you may also remove Asatly from your connected apps list inside that provider account.